Virgin terminating my contract after I signed it

  yayio 19:01 10 Nov 2017
Answered

Hey,

So I have just moved to a flat that appears to have no working TV Ariel, not allowed to install a sat dish and a max speed of 15mb/s from any broadband provider. As I was with virgin in my previous property I re-newed my contract with them after about 8 weeks with no internet. Virgin came and installed the cables into the street and organised an engineer to come out and put it in the flat. All fine, got sent a contract which I signed and returned. A week before the install date, had a call saying they're going to cancel the install date due to an issue. 4 days worth of phone calls resulted in being told that my property exceeds the budget due to distance from the exchange, they're not going to install it and are cancelling my account. I was under the impression if I signed a contract with them then they are bound not to terminate it, just as I would be bound to. What rights do I have to go at them with this?

TIA

  Forum Editor 23:05 10 Nov 2017
Answer

Have you carefully read the terms and conditions of the contract?

Under Section E 'Obtaining the services' clause number 10 clearly states:-

**"We do not have to connect the equipment at your home or otherwise keep to this agreement if: your home is outside our service area or in a part of our service area where no cable has been laid, or we are unable to activate the services on your line or at your home for any reason;"**

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