Virgin Mobile

  Hrosir 16:03 02 May 2011

Hi,I am writing to express my frustration and anger at the treatment my wife and I have received from Virgin Mobile. Today I purchased an evoucher for £10 to top our mobile phone. On the first attempt I was told that I had not entered sufficient digits and to try again; this I did but to no avail. My wife then tried to contact Virgin to find out why the voucher would not be accepted and an operative said she would enter it for us. Yes, the voucher was now active, so at this point we ended the call, only to find the balance was still showing 6p!! More contact with the operator to be told that the voucher had been used! Not by us as we were still showing a balance of 6p. Having repeated the voucher details at least 7 times to confirm the validity of the voucher and the owners name and phone number we are left with no credit and a loss of £10. Now we are told to send the sales voucher to them and they will investigate the matter and if accepted we will be reimbursed for the money spent. The method of return is freepost and when we said that we prefer recorded delivery, we were told that this was not acceptable so this means that should the sales voucher get misplaced' we will have no proof of our purchase. Investigation may take up to 6 weeks. On a phone which cost me £10.. Any comments?

  birdface 09:11 03 May 2011

Still showing 6p.Did you switch the phone off and back on again to see if the credit had been activated. I must admit I just took out a £5 a month sim card deal with them last week for 100 minutes and unlimited text messages but I pay Direct debit so have no problems with that.

  Condom 11:06 04 May 2011

Whatever you do make sure you photocopy the voucher and if I were you I would send the copy and keep the original.

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