I received this today & 10 days ago as well.
I've only had to call a handful of times since I joined them 2 years ago.
Once they couldn't help me with a connection problem, so I posted at the ntHell forum (now CableHell click here) & they sorted me within an hour. The solution wasn't that simple but one would've thought their tech support of all people would know.
If I have a problem again I know where to go, & it's free. I would advise others to do the same as well. G