Assuming you purchased this from Amazon, (you don't actually say, but it is implied!), you need to log into your account. There is a link to do this at the top right of the home screen of Amazon.co.uk. Then under the heading "Orders", there is an option "return or replace items". Select this and on the next screen select "return items". At the bottom of the next screen (you might need to scroll) there is an option to "select different items to view" if your order isn't shown. From there select "start creating your label" and follow the instructions from there on. Hope this helps
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