Tiscali - Problems when leaving

  GraemeC 11:55 21 Jun 2004

It would be interesting to see how many other members have experienced problems when trying to leave Tiscali for another ISP.

I have experienced the following problems:

1. No response within a reasonable timescale to emails and letters when sending them a termination notice.

2. Reluctance to provide an actual cease date for the service, without complaining to ofcom.

3. Stopping their service, but not "freeing" up the line so that another provider can provide a service.

4. Continuing to charge for their service after they stopped providing it, and passing details to a debt collection agency for amounts that they try to overcharge.

5. Ignoring emails.

If anyone is thinking of taking up one of Tiscali's "offers" it would be worth knowing how difficult it can be trying to leave when you experience problems.

  Stuartli 14:08 21 Jun 2004

I'm with Tiscali and usually get a reply to queries etc within 24 hours.

Don't forget that Tiscali works with a month in hand on your bill, so you would almost certainly have at least one month owning if and when you leave.

Have you used [email protected] or rung 0870 744 9966 regarding billing matters?

  GraemeC 15:02 21 Jun 2004

I have sent details to the [email protected] address and used the 0870 744 9966 contact number.

Responses from the email address are very slow, if any. And although they appear to help when you phone the contact number above, you still end up with the wrong bill and a letter from their debt collectors, hinting at possible court action.

Tiscali cut-off my service mid-April after I sent them a 30 day termination notice mid-March. They then tried to charge me for all of April, agreed to credit an amount for the period after they cut-off the service, but have now sent me an invoice for services not provided in May!

  Stuartli 17:26 21 Jun 2004

Then write direct to Tiscali's HQ; best to address it to the CEO and mark it Private and Personal.

Should get some speedy action.

click here

  Stuartli 17:26 21 Jun 2004

Its webpage staff can't even spell...:-)

  Stuartli 17:32 21 Jun 2004

The CEO of Tiscali is now Ruud Huisman - your experience might give him an idea of just what he took on in his new role.

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