I did have Tiscali some time ago. It wasnt very good. It kept closing my connection. My neighbour had the same problem only worse. We both went to BT and apart from one connection problem each at the begining, it has been as good as gold since ( I have been with BT for just over a year) I do not think BT will talk to you as you are a Tiscali customer. I know from my experience of when I was with Demon.