With respect to pj123 I still think I have got value for money. I forgot to mention that the connection is free as well. I do not download music all that often so it should be okay for my requirements.
I thought this broadband was a good thing but I have changed my mind. I have waited for four weeks for this item and never received it. I phoned them up to enquire what has happened they said they couldn't connect in this area but when I signed up they told me everything was okay. They never got back in touch with me during all this time.
It's not the case of not getting the broadband, it's because they kept me waiting for four weeks without informing me. I had to ring them up to find out what was happening. Plus the fact that the BT exchange is only two and a half miles from where I live. There are two people who only live one or two doors from me who have broadband and they are from different companies. If they can get it why can't Tiscali? I can't see the sense in it.
I have recently signed up with Tiscali..and was dismayed at how many phone calls at national rate I had to make. Each time I called I was connected to India (I think!) One call was nearly 3/4 hour! Each time I was asked to go through every single troubleshooting step they have...they have a script I think!.. until I lost my cool and told them quite bluntly that I was not prepared to have my phone bill reach mammoth amounts. They told me that the issue was with the line and would contact BT, which they did...but again I had to chase them for updates. Finally, after losing my rag a second time I had a BT engineer visit. He resolved my issues instantly with a special filter. He also told me that I am just inside the 6m access, being 5.7m away from exchange. But he did say that he was having problems with those nearer. The moral of my story is... be assertive and get Tiscali to get BT to investigate your line!