Tiny - Over 28 days and no notification

  kinger 14:58 19 Jul 2005


I ordered the above notebook PC on 16th May 2005, no problem. It was a PC Advisor 'Gold Award' and, although it wasn't found on the web site, I called the hotline telephone number.

I was able to place the order, with a three year extended warranty, but without the free delivery option, sadly.

I haven't received the unit yet nor can I get through on the 01282 777 555 number as I waited for 40 minutes in the queue on three occasions, but I'm sure everything is alright, isn't it?

  Total Care Support 15:04 19 Jul 2005

Hi Kinger

If you drop me an email with the order number and or your invoice postcode as well as your name I will be able to access you order and I will arrange for someone to contact you to bring you up to speed and answer any questions

Best regards

Daniel Warren
Granville Technology [email protected]

  kinger 15:16 19 Jul 2005

I have sent you an email Daniel.

This is a far better method than hanging on the telephone (smile).


  pj123 16:00 19 Jul 2005

Daniel is your friend when it comes to Tiny/Time computers.

  kinger 20:03 19 Jul 2005

Yes, what a good idea for somebody from the company keeping an eye on postings so that they can be at the route of the discussions.

More companies should do this.

9 out of 10 for Tiny and 10 out of 10 when I actually get my Notebook PC (smile)


  Total Care Support 10:00 20 Jul 2005

Hi Kinger

Thank you for your email.

I have forwarded your details to the head of the sales division and he is going to get someone to contact you today to discuss your order with you and assist in resolving all your issues.

Best regards

Daniel Warren
Granville Technology
[email protected]

  kinger 14:40 21 Jul 2005

They didn't call but I imagine they will call today instead.

Thank you for your help Daniel.


  Ancient Learner 15:17 21 Jul 2005

We've been here before with other firms. Let's hope that they do actually contact you.

Those in Daniel's position, are very vulnerable to being let down by those who think that customers are a useless pest and an interruption to their peaceful life sat in their office well away from those same troublesome customers.

  kinger 16:35 25 Jul 2005

Still no call but I must be in a queue or something.

  Ancient Learner 17:06 25 Jul 2005

I think that you are being too optimistic!

  pj123 17:10 25 Jul 2005

This is the first time I have seen Daniel fail.

Try sending him another email at [email protected]

His last response was 20/07/05 saying that someone was going to contact you that day. It is now 5 days on from that. Daniel that is not good enough.

This thread is now locked and can not be replied to.

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