I received a lettter from BT this morning telling me a service provider acting on my behalf,(this is not so i never adviced anyone to do this)would like to transfer my call,s to this provider, i cant understand how this has happend, how are they allowed to do this without at least my written notification to do so, please any advice on this would be welcome ps, BT could not tell me who this provider was ?? regards Mammak
Thank,s Stuartli i will of course do that, as know matter what way i look at it i cant rest with the fact that anyone can try and change your personal account, whithout your say so thanks again Mammak.
velodrome yes that am grateful for, as one thing i dont want to do is leave BT.am sure if i take Stuartli advice and go higher with BT, i will get the imformation i need, as i can say i have never had any bother with them ever thanks Mammak
velodrome again thank,s we live in a small aera of southwest Scotland, we do not have cable- broadband ect, BT is all we know and i speak for a lot , when i say we want to stay with them, and as you said BT done there job, they let me know before anthing changed, am just a bit vexed that these company,s think they can do this to people,but keep mind i only spoke to a young lassie , she mabye didne have the information at hand, so i will try again on Monday folks with all your good advice, thank,s so much for all of your response,s here,s hoping know one will take me over, as i for one want to stay with BT. PS in the past i have said BT OPENWORLD i dont hold much for them but FE has said on 1 other thread 2day they are independent company so "hail BT"
Stuartli's advice is good. You may find that BT will state Data Protection, as to any reason for not giving you direct information. Do not be fobbed off with this excuse.Go higher up, in the chain of BT command,if you are forced to seek further action.