Te advice you've been given

  Forum Editor 16:16 29 Oct 2004

by pj123 is good, and it's probably your only hope of obtaining satisfaction in this. All software suppliers operate the "no returns once the box has been opened" rule, for reasons that will be obvious.

I can well understand your predicament, but I don't want to engender any false hopes - unless you can get Adobe to understand and exchange the software for you I doubt there's anything you can do.

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