I received the same email at 4pm today. Included my first name and address but not my TalkTalk account number. Does not ask for details directly but does have an 'any questions' link that appears to go to a TalkTalk web page.
TalkTalk say it is a scam but their telephone customer service cannot,usually be trusted so I don't know for sure? Sent it to TalkTalk's phishing alert address anyway.
At least one forum member had an email about service interruption and contract.
A few years back I had no broadband service at all,there one minute and total shutdown next. Checking either Tiscali or was that TalkTalk, I was rather abruptly told that I had been disconnected (without warning) because I had not paid the monthly bill. Apparently their system forgot to collect payment from a monthly direct payment arrangement, and it was all my fault?.
Not only my fault, but also many other subscriber's who had the same experiences of forgetting to pay that month.
I have been with TT for several years. I have sent an email and a letter asking when my contact finishes and other questions. Having asked for a written reply, I am now getting phone calls. When I ask if the letter/email has been read, it seems to cause confusion. I explain that I will not discuss the case and want a written answer.
I am still waiting after nearly a month.
I have had an email asking to comment on the service. I just put very poor to every question.