Support at Maxtor and Retrospect........ace

  [DELETED] 09:43 05 Sep 2003
Locked

I just got myself a Maxtor external hard drive, and with it the Retrospect software to run it, could i get it going, in a nutshell,no.....

i rang the software makers, who then asked,is it the drive or our software,to which i replied, no idea. :-( to which he replied,"no problem sir, we will get it going" and in about 5 minutes it was all sorted...so the point of this post.

They get 10 out of 10.....

  [DELETED] 11:07 05 Sep 2003

I've only had excellent service from Maxtor and their products.

Just put in an 80 gig hard drive for £50 odd quid including next day courier service from Aria.

Excellent

  [DELETED] 11:12 05 Sep 2003

Had an 80gb drive that was DOA, returned it using their advanced RMA and got a repalcement 120gb drive 3 days later.

  [DELETED] 16:00 05 Sep 2003

Agree, Maxtor not only make excellent drives, their sales and support team are first class. j.

  Forum Editor 18:10 05 Sep 2003

they know how to get things right, and I'm not surprised to hear about their excellent customer support service.

Thanks for sharing the good news.

  [DELETED] 13:13 06 Sep 2003

It might be nice to direct this feedback to Maxtor. There's nothing as sweet as being told 'you're getting it right'.

Might encourage other vendors to follow suite.

  [DELETED] 13:21 06 Sep 2003

Don't worry I've done it.

  [DELETED] 17:31 08 Sep 2003

I'm proposing to buy a 80Gb USB2 drive and it would be useful to know.

Would you get the same service if bought from Dabs?

This thread is now locked and can not be replied to.

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