I put up with really poor broadband performance for ages thinking switching ISPs would be a pain, but it ended up being so easy. MAC code within 4 days from AOL, up and running with BT within 4 days of ordering over the phone - delivering more than twice the line speed and at half the price for the first 18 months. OK I had a few e-mail changes to advise, but that's a one off and I get the better performance day in day out. I'm not a 'techie' person so would recommend anyone who would really like to change to get on and do it.
Most ISPs will give you the MAC immediately, so AOL are a bit slow there.
I've changed ISP so often in the past that I stopped using ISP provided email long ago. I've been using Google's email service since the early beta stage (so early in fact that I managed to get my own name as an email address), so now I can change ISP without changing email address...
I think it might be, anyone who thinks they've got a cheaper deal from BT must be on another planet. I'm in the processing of leaving them, both for BB and phone. Getting the same deal elsewhere for £15 a month less. And I don't think much of their service either.
Regarding BT - I've been with Orange for a long time and paying almost £20 pm - maximum 2 megs. BT have written to me offering a fixed £9.99 pm for 18 months. Offer ends on 31st March - available by invitation only.
They send me a little Reward Card through the mail, rang 0800 345 7424 and quoted B799. I've got written confirmation so I'm comfortable I'm getting what I expected for the price I'm paying. It's only Broadband Option 1 (normally arounf £16)but more than adequate for my use and as near as dammit comparable with my AOL Silver.
Ventanas, you are entitled to your opinion but I know exactly what I've got and where I live!!