Scotttish power - overcharge on direct debit

  VNAM75 14:52 18 Nov 2008
Locked

For the past 2 months they have overcharged me, this resulting in me being £100 in credit. I've asked them to reduce the monthly direct debit, which they have from £84 to £40 based on my meter reading. I'm a very low user and £40 (gas and electric)is about right for the winter months.

What are my rights regarding the £100? Can I request they refund me (say £80 and leave £20 in credit) or ask them to put in nil amounts for the next 2 months direct debit payment? I've only been a customer for 2 months and paid by cheque with my previous supplier.

  g0nvs 19:22 18 Nov 2008

Yes you can, I got a refund from my supplier (£200).It's YOUR money.

  VNAM75 20:34 18 Nov 2008

OK thanks g0nvs, I will request it.

  spuds 11:47 19 Nov 2008

One problem with direct debit payments, is the fact that some people are now finding that they are getting into arrears (sometime high) due to frequent price increases.

I have just changed over all my suppliers, and still pay by cash or cheque payments, in which I receive a 3% discount for prompt payments.

  wee eddie 13:11 19 Nov 2008

was to avoid excessive Winter Bills.

e.g. that a rate was decided that was consistent for all 4 Quarters. Thereby removing the Winter Blip ~ To do this one needs to build up a Credit over the summer!

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