Scanner problem with HP 3380 Aio Printer

  MikeSA 20:05 28 Nov 2015
Locked

I have connected the HP Laserjet 3380 Multi-function Laser printer to my computer but it appears that the scanner function does not work with Windows 10.

Whenever I switch on, this message appears : SCANNER ERROR. PRINTER POWER ON – PRINTER POWER OFF -

As the printer is now over ten years old, HP no longer offers support for this printer and no updated scanner drivers are available. The Print and Copy functions, however, work perfectly although it is not possible to copy to file.

But does know of any universal scanner drivers that will instead work perfectly with the printer? I have tried Vue Scan but that did not work. Alternatively, which dedicated scanner on the market would be most ideal for scanning and then emailing and faxing multi-page documents and brochures in PDF format? What features should I be looking for when purchasing a new scanner? All advice would be appreciated.

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