If you have an invoice or credit card payment details (if you paid by c/c), then there as to be an official record of the transaction. It cannot 'just get lost'.
I have never dealt with Scan, but a number of the forum members have. Scan's daily special offers seem to have value, but I found their minimum postage charge a no-hoper on small items.
Your information to the problem seems very limited, so what are you actually suggesting by your posting. A warning about Scan's procedures, or a possible solution to the problem.Reading between the lines, it appears as though you have given up!.
Scan is not a cowboy outfit and they run their business in a proper and legal way.
A proper way means that they have defined procedures for when things go wrong. If you ignore that and just "do your own thing" then that is why the procedures may go awry. If you "sent back same day it arrived" without telling them or without discussing the problem with them first you might understand why they are responding in a way which is not to your liking.
Perhaps it may be wise for you to contact Scan again, follow their advice and the correct way they want you to do things and you might then get a positive response - or have you blown it?
I've been dealing with Scan for many years and have always been perfectly satisfied with its service.
As I only live about half-an-hour's drive away and I might wish to change something as quickly as possible I go in person; alternatively my son can do it for me as he works not all that far away from Scan's outlet.
Even on some very big orders (quite often several of us join up to obtain what we require to minimise p and p) I've never known Scan's employees to miss out anything ordered.
like Stuartli i live about 30 mins away from Scan and use them for most of my computing needs (Dabs is slightly closer but they shut their onsite shop.) i have always found Scan to be very professional, efficient and reasonably priced.
To return a TV card to them because it caused my computer to hang they were really very good. They gave me an RMA number, I could check progress online, it was 'tested' very quickly and my refund was processed in a very short time.
When a TFT screen I bought for a friend developed a problem within a couple of days of purchase, they recommended I contact the manufacturer who offered a next day swap out. They accepted as retailers that it was their responsibility but that it would be sorted much more quickly this way. I did that and the monitor was swapped next day.
I have no complaints at all and will continue to use them.