Returning a laptop bought online

  Gordon Freeman 08:48 23 Sep 2019
Answered

Hi, grateful if someone can assist with some advice. I bought a laptop end August thru ebuyer, it's an i5 laptop.

I've obviously opened it, used it & loaded ms office on it, but I'm not totally happy with it so wanted to know where I stood about returning it for a full refund?

I thought I'd ask on here before approaching ebuyer.

I've read on their site about a 14 days cooling off period, but I've gone past that, so am a bit unsure where I stand. Thanks in advance.

  mrgrumpy 18:23 24 Sep 2019

for the record some companies are pretty keen on returns for whatever reason. 10 years ago I bought my very last ready built pc from a well known major high street retailer , I had only had it for a few days but they still insisted it went away for repair.

Ever since then I have always bought custom built pc's and never had a problem with sorting problems out , only 1 of 3 machines had a minor fault.

  CamilaSaunders 07:33 23 Oct 2019

There is nothing to feel bad about, what you can do is selling the existing laptop and then buying a new one with latest features.I hope this will help!

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