return faulty item to amazon

  nuke 15:55 20 Jan 2006


How do I return a faulty item to Amazon?
I've contacted their customer service (via email) and they have been unhelpful.

The link I used was:
click here

But the email customer service sent me was the very same link!


  nuke 16:02 20 Jan 2006

Just to let you know it's an external hard drive which has become faulty.

It's still under warranty.

I've only had it for about 6 months and only occasionly used it.

It's given me grief almost from the beginning.

  ade.h 16:21 20 Jan 2006

Have you tried arranging the return from the record of the order? If you go to your past orders and find the relevant one, you can - I think - arrange to return items via their own link.

  nuke 16:31 20 Jan 2006

Hello ade.h,
Tried you method and this is the reply:
'We're sorry. None of your orders contain items eligible for return. Please see our Returns Policy for more information.'

How do I get an RMA from them?


  Stuartli 17:04 20 Jan 2006

That's most unusual for Amazon - it's generally right on the ball.

Milton Keynes is where its return depot is based.

If you don't have any joy, which would be surprising, try the manufacturer's website.

  Stuartli 17:05 20 Jan 2006 where its returns depot...

  ade.h 17:25 20 Jan 2006
  nuke 17:38 20 Jan 2006

ade.h and Stuartli thank you very much for your help.
I've phoned Amazon and they are now issuing me a refund and also a refund on my postage.

The whole issue was dealt very efficeiently and quick with very little questions asked.

Further it was a 0800 number.

Absolute brilliant service.

From now on I will most likely (if not certainly) use Amazon for many of my purchases.

I will no recommend them to family ans friends more actively.

Thanks amazon.

A+++ service:

Free delivery (over £15.00), 0800 no., postage refund, no hasssle....

Simply brilliant!

  ade.h 17:54 20 Jan 2006

It's not all rosy though; that's not a widely publicised number and is not (the last time that I checked) listed on the site. Hence my external link.

Glad you got it sorted out though.

  Stuartli 17:55 20 Jan 2006

I've always had "brilliant service" from Amazon, along with many, many thousands of others...:-)

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