Problem With Time Repairs

  athegrate 21:17 22 Jul 2003

In their response to an earlier repair under warranty, Time did a good job. Unfortunately they have let me down badly on a second occasion. They collected a scanner which they had supplied for repair but it has not yet been returned in the timescale I expected - this is despite the salesman promising 72 hours repair turnaround as part of the additional (very expensive)warranty which Time sold me.

I rang Time today, and after the usual long wait to get through to a technical advisor, they did not know what was going on. I asked them to call back before the end of the day, but they did'nt. I also emailed Chris at but have had no response as yet.

If anyone from Time is following this thread, please help! (The return number for the scanner was 232031)

  Gaz 25 01:29 23 Jul 2003

Some people never get theirs back!

  Time Group - Chris 11:59 23 Jul 2003

Hi there,

I've been out of the office for a few days, therefore unable to deal with enquiries directly. However your complaint will be being dealt with by my team. I apologise for the delay.

Please make sure that you have sent me your account number and/or postcode as well as your full name. If you wish to forward me your e-mail again I will make sure that this is sorted within the next 24 hours.

[email protected]

Cheers - Chris

  athegrate 09:33 27 Jul 2003

Update - Time apparently lost the scanner, but no-one apparently had noticed this until i rang to find out about progress with the repair. Eventually they sent out a replacement scanner which arrived a couple of days ago. Unfortunately this is faulty - I have tried installing it in three different computers without success. Looks like I will need to send this one back as well!

Given that Time did not meet the 72-hour turnaround as promised under the warranty, do I have a case in claimimg back at least some of the cost of the 3-year warranty?

Has anyone else had problems with Visioneer scanners? - the latest which does not work is a 4800 model.

  british bulldog 17:11 29 Jul 2003

you havent got a prayer of gettin any money back from time,taken me 4 months to get a working computer out of them,5th time of asking they have supplied me with a replacement that actually works at the moment!!they wouldnt give me my money back or even compensation for my 4 month wait,so youve got more chance of hell freezin over im afraid!

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