I bought a Targus backpack last August, suitable for a 17" laptop. Recently a small catch broke and I contacted Targus to see whether I could obtain a replacement strap which was detachable and contained the catch. Targus replied that if I sent them the ID label from the backpack, they would send me a new one. They did and the whole process took less than a week. Superb customer service.
I understand what you're thinking, but there are enormous difficulties associated with running such a forum so that it presents a balanced picture.
The nature of the business is that people are far more likely to post about a bad experience than a good one. If we assume, for the sake of this discussion, that all suppliers are going to have say, a five percent complaint rate on the number of sales they make it follows that company A, which sells 10,000 widgets a month is likely to have ten times more complaints than company B, which sells 1000 widgets. If both companies have similar levels of post-sales customer service operations it's easy to see that company A is going to end up looking far worse than company B when it comes to making purchase decisions.
In other words, it's extremely difficult, if not impossible to create a level playing field, so consumers can compare like with like.
We've discussed this topic many times throughout the life of the forum, and so far nobody has come up with a workable solution - one that will accurately and fairly reflect the true situation.
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