Following a recent update I had trouble with this PIM.
I contacted support and from the questions it was obvious that this was not a widespread problem. After several e-mails, screenshots and system settings quotes the problem was identified.
Excellent customer service.
I don't know why, but somehow we're always slightly surprised when a company provides an excellent service. It restores your faith in human nature, doesn't it?
Thanks for letting us know about this.
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