My ISP is Pipex; my phone calls are therefore routed via Pipex unless I dial 1280 before the number I dial.
That's fine; works well; exactly suits my needs.
But BT's web site is now saying that (to paraphrase)" some ISP's who provide this system are not/ will not in the future actually route 1280 calls via BT."
The effect will be that I will not be using BT and therefore will be charged for 1571 and Caller Display - both of which are free to users who make a certain number of calls via BT per month. BT say that some ISPs have told customers this; but others have not. I've asked Pipex and their reply is not helpful - either they genuinely misunderstand my qn or they wilfully ignore it. Has anyone in this Forum found out whether Pipex will or will not be routing 1280 calls via BT - particularly after Sept 16th when BT is making "changes"?
after another round-the-houses email to Pipex which got me nowhere I phoned them today (26th Sept, 10 days after BT warned things might be changing with some ISPs) and asked whether , when I dial 1280 before a call it IS STILL being routed via BT and was told YES, it is. Later I checked my account at BT on-line and in the "recent calls" section I could see 2 daytime calls made via BT since 16th September - there will have been others, but they will not show individually in "recent calls" because they will be free (evening or weekend). So it looks as though Pipex ARE still routing 1280 calls via BT, which is good news.