Im posting this because i arent sure what my rights are
In June of last year i purchased a 10 plate Vauxhall Car from a Mini Dealership,one of their part ex cars
2 problems i noticed straight off,the air con didnt work,and the heating control which is used to circulate air at your feet,face,windscreen and other positions,was extremely stiff to turn indeed it bounced back from any setting turning it clockwise
I took the car back in August and they regassed the air con and fixed the airflow controller,6months later February this year i was back in for the same thing,no air con and faulty controller,they fixed it again
Back again in May of this year ,they found a hole in the condenser of the Air Con unit and the unit was replaced thus finally fixing the air con, and again the air flow controller was fixed this time with a new part
Now 4 months on the air flow controller isnt working again
They have refused to repair it as my car is now out of warranty,what they have advised is taking the car to a Vauxhall dealership to allow the Air flow controller part to be fixed under the 12 month parts warranty
I am thinking i will have to pay the labour charges for this to be done which i do not feel is right,i will not have to pay for the parts due to still being under warranty
Is this right? to my mind theyve never successfully repaired it to use for any length of time and now the cars out of warranty theyre refusing to cooperate
The cars been in the Vauxhall garage today,the result being the new part fitted in May isn't faulty,but the part fitted in February ,a simple 6" plastic rod had been aligned incorrectly, £216 later I am well annoyed,Vauxhall have advised I go back to the original dealer the car was purchased from as it's their faulty diagnosis and fitting that's the cause of this and try claim the repair money back
Fitted incorrectly by the dealership I purchased the car from,they sent me to Vauxhall because they refused another repair as the car was out of warranty,the repair was originally done under warranty
Things have moved on having been on the phone to the Citizens Advice,they have advised I send an email to the Service Manager where I purchased the car from asking for a resolution quoting Consumer law Section 15,which I did 12 working days ago,no reply
I have since spoken to the dealerships customer complaints dept and they have said they will try to resolve this by the end of this week
"....they will try to resolve this by the end of this week"
If they don't, keep pushing them. If a part was fitted incorrectly, and you have evidence with which to substantiate your claim, the dealership is under a legal obligation to correct the error. It isn't rocket science, but they have the right to dispute your claim.