I am so sorry to read of the problems you've experienced with this bunch. When I saw your story,it reminded me of the horrors of my dealings with them.I was suddenly overcome with sweats, palpitations, rage and anger as though I was re-reading MY experience.
My then new computer from them went wrong from start-up.I then spent the next 13 weeks going though endless rows, arguments, phone calls, emails, letters and then my local CAB and county Trading Standards, and then my credit card firm and one legal hotline to get my money back.
I vowed never to touch this bunch of backroom amateurs again and thankfully never have. Reading your story only reinforces my view that PC World is all show over substance.I also think its time for my meds as I feel a swoon coming on!
Nurse? The screens!
Glad all went well in the end!
Big L 266