Ordered a high end Scan 3XS....oh dear

  tkidcharlemagne 19:53 29 Sep 2004
Locked

Well I have ordered a 3 grand system believing the firm's good reputation would herald great customer support and a prompt delivery. Unfortunately since ordering I have had to change my graphics card and monitor of choice because they have neither in stock. The blue tinted glass panel is unavailable. They did not even offer me the green tinted one which is clearly available on their site. Of three emails I have sent them I have had one replied to, six days later. I have had to ring them three times each ocassion being told I would get a call back. I have never had a call back. Then this morning I have an email telling me delivery has been postponed. Till when I might ask. Well they do not know apparently.

Scan are supposed to offer a prompt service and they claim they will answer all correspondence promtly. Hopefully when I receive the machine it will be as good as I think it will be but for 3 grand they really should be doing a awful lot better.

  Gaz 25 20:03 29 Sep 2004

and they should be treating you with respect for spending so much!

Phone them up, you'll give them a week to sort it. If not... your cancelling it.

Hope it works out for you!

  rickf 20:45 29 Sep 2004

you have patience in abundance. For 3g I would cancel if treated like that. The message seems to be " we don't need your custom."

  spuds 22:35 29 Sep 2004

If this is the best service the company can offer, then I would think something is not quite correct,think about aftersales.

  JonnyTub 22:39 29 Sep 2004

i really can't see where that 3 grand is going, list the spec of the machine you ordered here and i'll bet you'll get it cheaper, quicker and with less hassle

  tkidcharlemagne 22:45 29 Sep 2004

3XS-H Series (High-End

1 CM BLACK Wavemaster TAC-T01E
1 480W Tagan TG480-U01 PSU
1 Abit AA8 S775 P4 i925 Mobo
1 Mitsumi Black FA402M FDD+7in
1 90cm ROUND A133 IDE CABLE Ce
1 Rounded Floppy Drive Cable
1 TO BUILD - FIT - TEST CHARGE
1 1YR ONSITE TEL 01204 474756
1 OPTIX PC NEON CONNECTOR KIT
1 P4 560 LGA775 3.60Ghz 800FSB
1 Corsair DDR2 TWINX 1Gb PC540
2 200G SATA MAXTOR 8/7200
1 RAID NOT REQUIRED
1 Plextor BLACK 52x24x52 IDE C
1 Plex PX-712A x12 DVD-+RW BLA
1 256M Asus PCIE EAX800XT-2DT
1 Clabs Audigy 2 ZS 7.1THX Sou
1 DLINK DSL504T ADSL Router
1 CORSAIR HYDRO-COOLER 200EX
2 80mm Cmaster BLUE 80mm LED F
1 9INCH NEOBLUE ULTRA MINI TUB
1 5FOOT NEON STRING - NEOBLUE
1 MS Windows XP Prof SP1 OEM
1 MS Works Suite 2004 OEM
1 PANDA Internet Security
1 17 BenQ FP783 TFT Monitor
1 Logi diNovo MDtop BT Keyb/mo
1 Ltech Cordless RumblePad USB
1 Logitech Z680 51 THX 450W RM
1 **NO MULTI MEDIA HARDWARE**
1 F.A.N. : 0425819979
1 SCAN FREE GIFT:
1 3.5 Internal 6 in 1 Reader U
1 Mrex 25pc Spindle x24 + Pen
1 Carriage (Non Refundable) CL
1 Auto. generated by E Orders

  tkidcharlemagne 22:47 29 Sep 2004
  The Spires 23:14 29 Sep 2004

Very nice pc.

  GibsonSt19 23:21 29 Sep 2004

XP OEM???
Panda Internet Security???

But hey, it's all alright, you get a free 6 card reader!

:|

I'm POSITIVE you could get an Alienware which would whoop the pants of this. But hey, each to their own.

  tkidcharlemagne 23:26 29 Sep 2004

Thing about alienware not sure they do a finance deal. They are fine machines though granted. Took a gander at savrow too....geezus they are mega expensive.

  Stuartli 09:53 30 Sep 2004

My son has the Logitech Z680 speakers - cost £250 via amazon last year. That's quite a chunk of the budget...:-)

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

AMD Radeon Adrenalin release date, new features, compatible graphics cards

Print designer Kelly Anna on confident mark making & modern femininity

New iMac Pro release date, UK price & specs rumours

Comment créer, utiliser et supprimer son compte Facebook ?