If "The future is orange" then it's time to get out the blanket and damp wood for smoke signals.
As you can guess I've had a simular experience. Following a planned upgrade [approx. 1/2 hour downtime according to the email] my line was down for 6 days, as individuals most of the people I spoke to seemed to be trying to be helpful [the last one was reading from the what do you expect me to do about it script, well it was Sunday afternoon] but there seemed to br no cohesion between different departments. Come back Freeserve/Wanadoo all is forgiven.