oneandone.co.uk-not refunding

  chiefs 23:30 06 Feb 2003
Locked

according to there 60 day money back garantee,they havent refunded my money paid to them i cancelled due to there service which i found it to be unsatisfactory, after 4attempts they managed to cancell my domain and hosting but yet they havent refunded me its been about 3 weeks now and they havent even bothered to reply as to the refund,what and where shall i write? please advise

  spuds 22:57 07 Feb 2003

Have you checked to see if they have obtained payment from you. I use 1&1 and I find that they delay payment collection at times.So if they have not confirmed taking payment from you, then there are no payments to return. If you wish to contact them direct then try 1&1 Internet Limited,Pegasus Court, 25-26 Herschel Street, Slough, SL1 1PA.Do not forget to quote your Invoice date and number,Customer number and Contract number.

  hayeside 18:32 12 Feb 2003

I have found oneandone.co.uk to be very helpful. It may take time for their payments to be collected as Spud says. So check they even collected first

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