I recently bought a new phone (nokia6800) for a family member who I gave it 2 on xmas day the phone when she sterted using it had text messages and other information on it about the seemingly first owners use of it.what am i to do?The first problem i have is I live in ireland so UK law doesnt apply here, second its not a new phone which is what i paid for finally there is this persons information on its memory.I havnt contacted anyone about this whats my best options?do i phone the company i bought it from or what?
This information may help. "If you have a problem with any goods bought in Ireland, or live in Ireland you can contact:" European Consumer Centre 13a Upper O’Connell Street Dublin 1 Telephone: + 353 (0) 1 809 0600 Email: [email protected] click here
At the very least they could tell you where to get help.
Legalities notwithstanding, the company concerned will undoubtedly want to avoid a fuss, and should move rapidly to prevent their mistake becoming known to a wider audience.
Give them a ring, and tell them you would like what you paid for, and you would like it now. Accept no excuses or justifications - if the phone is second-hand they've contravened Irish consumer legislation, and at the very least they should let you have a month's free network access by way of compensation for your embarrassment - the phone was a Christmas present after all.
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