Over the years, probably bought more from them than any other single firm. They have never let me down with delivery or customer support. They are also a firm which still answers the phone, and then acts on the decision.
Excellent company bought a lot from them over the years. Funny enough was thinking about them today when I got their newsletter, they are the only company I have bought from that hasn't managed to muck up at least one order. Admitedly the other companies have sorted their mistakes out, some took months to do so though. But Novatech every order has been correct and on time. Higher praise I cannot give.
I have recently bought their 1.3 mp digital camera for my grandson. The first one had something wrong with the Flash Card slot and they sent another, but it had something wrong with the power button so it has gone back. The Staff have been very helpful and I had an e-mail today saying they would refund the cost of the camera plus the 2 sets of postages once they have the engineers check it.
The only problem I have is that I live on an Island and anything sent by Carrier (which most firms do now) takes at least 5 days whereas Royal Mail takes 2 days. I ordered another camera from Morgan Computers on Tuesday and it arrived today by Royual Mail. So far it looks very good (Konica KD-25) no more expensive than the Novetach one and the Flash Card that I had to buy for it.
I would certainly recommend Novatech as I have ordered things before with no problem whatever and the Staff are very friendly and helpful.