This point as been aired on many occassions. Software that doesn't quite meet up to expectations. Computers that are out of date within months of purchase. The list can go on, but whilst the general public put their faith in the IT industry, things will remain the same.Remember the days when it was "the computer got it wrong", now people are more sensitive about this new fangled idea, but they still haven't reached the point of being completely satisfied.Perhaps one day, who knows !!.