This subject as been brought up on many occassions on this forum.Some people never seem to have any Customer Care problems, whilst others have more than their fair share.I think most of us have been along either route at some time or another.
The other evening, I had to contact a very well known bank about a missing statement. The customer care representative, eventually changed the conversation around, from a missing statement, to one of "We have some special low rate finance transfer offers". I was paying for that call, which ended up as a sales pitch for his company, and know doubt some commission for him,had a agreement been finalised. So much for customer care.My missing bank statement was irrelevant to this person.