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  Stuartli 16:41 27 Oct 2003

The retailer is, in the vast majority of cases, entirely responsible for replacing, refunding or repairing an item you have purchased.

Exceptions include some leading white and brown goods manufacturers who have taken on all necessary repairs etc rather than paying for the work to be done under warranty by the retailers' workshops.

One reason for this is that people want to buy everything at the lowest possible cost - a retailer, especially a small independent outlet, cannot work on slim profit margins and operate a fully staffed and equipped workshop. The two are incompatible.

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