Stuartli 08:16 30 Oct 2003

If you paid by credit card get in touch with Visa, MasterCard or whichever one you use and inform them of the situation.

They will sort it out for you and, if necessary, return your payment and also credit youu with the cost of returning items.

I've found Visa, on two occasions, to be quite superb in dealing with such problems and the company even credited me with the cost of telephone calls both to itself and the two retailers involved.

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