Have you tried ringing their support line (don't laugh) on 08705 133640 as they were very helpful when I had a problem. Do you have the original driver disk? if so try uninstalling and reinstalling the software but disconnect the printer first.
HP Envy x2 review: Hands-on
Iconic New York graphic designer Milton Glaser on his uplifting new subway posters
New iMac Pro release date, UK price & specs rumours
Comment suivre le parcours du père Noël ?