I continued to try to reach someone in sales who could give me some information about my order, this time i reached Nimie a sales manager she also checked the status of my order and iformed me that it was the extreme processor i had ordered that was delaying my laptop due to there being non in stock and that i was unlikly to recieve the order by wednesday. She informed me she would look into the mater and someone would call me before 5:15pm.
As expected by know i recieved no call from dell, this being the final straw I am now canceling my order for my laptop and will begin the wait for a refund. The constant miss information provided by the staff at dell, their inability to provide any form of shipping information and attempts to string me along so i don't cancel, has totally destroyed any confidence that i had in dell as a computer supplier. I feel that all dell had an interest in was getting my order without a care for if they could provide me with the product. After this experience i do not think i will attempt to reorder from Dell canada and will seek a laptop from another source. Sadly I'm not the only dell customer in the UK to fall foul of this and forums such as forumnotebookreview.com have pages of people who have received the dreaded " your shipping date has been extended" email. I just hope that more people don't fall foul to the Dell customer service nightmare that I'm hoping to wake up from.