She then goes onto say that the monitor does have Digital output, which it doesn’t. I ought to know, as she is talking about the model I currently have. This is even confirmed on the Dell website. And finally, she says that the refund won’t be possible as the swap is already booked, even though she booked the swap herself and without my knowledge. Isn’t there something illegal going on here? I told her all of this in the reply sent to her that night. I made clear that the graphics card and sound card weren’t acceptable as they weren’t up to the standard of my current ones. Once again I said that the E151FP monitor wasn’t digital and that I wanted a digital monitor as that is what I was told I would be receiving. I said that if suitable components couldn’t be provided (e.g. a Turtle Beach Santa Cruz sound card or higher, digital monitor and nVidia GeForce4 Ti4200 graphics card or higher) then I would like to invoke my rights under the sale of goods act 1979 and receive a full refund of £2107.25. I also mentioned a Dell Dimension 8300 computer which was reviewed in the latest issue of PC Pro (Sorry, PC Advisor!) – You must use the e-value code 200-D52REV to view it on the Dell website – and if a 3.5” Floppy Drive and Office XP Small Business edition were added to it (as I paid for these with my original computer) then it would cater for all my needs and I would accept it with no trouble. Plus, it would certainly be more preferable for Dell to provide me with this computer instead of a refund of £2107.25, as it only costs £1700. As of today (03.06.03), I have received no reply to this email.
02.06.03: When I arrived home this evening, I discovered 3 boxes waiting for me – the swap computer! It turns out that it was delivered this morning and accepted by my father as I wasn’t at home. Needless to say I wasn’t impressed – the monitor box had E151FP on the side – the analogue model! The graphics card and sound card are still the budget, low-quality models aswell. I am appalled at Dell’s (lack of) service – no replies to emails, no promised phone calls, no order confirmation by post, low quality components, no updates of the computer’s progress, and reference/order numbers that simply don’t exist. I bought a £2100+ computer from Dell because of their so-called award winning service, support and reliability, and this is what I get from one of the most well-known computer companies in the world?
I will be sending another recorded delivery letter to Dell soon, highlighting my concerns.
Sorry about the length of my posts, but I promise that when this is sorted, my postings will be much shorter! :o)