I was with BT ever since I've had an internet connection, but when I was offered o2 for £2.50 (yes, two pounds fifty)last February when my mobile contract was up for renewal, I said I'd ring them in August once I was out of the latest 12 month BT contract. I rang BT to see what they could offer me on my rental of £17.99. All they could come up with was to reduce it to £16.99.
Back to o2, who said that, as I was an o2 customer, I could have it for £7.50. When I mentioned that I'd been offered it for less in February, they checked and said I could have it free for the first year and then I should ring to see what else I could have!
Connection was easy, though I had to ring Customer Services a couple of times to sort out my Outlook emails and they've been great. Only niggle was when the order was taken: I was asked for a user name and password - to my mind, that's for use on a website and the all the texts I received about it confirmed that. However, what was actually wanted was an email address. No problem, really, as I immediately set up another one. When I did that, the first box on the set up page asked for a verification code and just as I was wondering what on earth it was, a text arrived...
Like Dragon_Heart, I never really had problems with my previous ISP, but this is too good to turn down and the free 24 hour helpline is a bonus.
If anyone is thinking of taking up O2 broadband, don't forget you can also get £25 cashback from click here (already received mine a few months ago). As I'm also an O2 mobile customer, I pay £5.50 per month in total as a result :-). Was previously paying £10 for quarter the speed with Virgin Media.
"Only niggle was when the order was taken: I was asked for a user name and password" - I've been with around 10 ISPs (2 broadband) over the years & ALL of them did that. It's required for various things connected to your account & is standard procedure by all ISPs I believe. G
"No need to keep us informed,migration is an everyday occurence." - that's rude & unnecessary tullie. If you don't want to know just stay away.
Some people like to share their experiences, while others (who're thinking of changing ISPs/joining O2 in this case) are interested in the former's experiences - see Green 1's post above. If nothing else, at least read the other posts before making a rude comment like that. jimmybond's post was obviously meant in a different way altogether & caused no offence. G