i sent the letter over a week ago. the situation with my card company is: they sent me a form to fill about the dispute, once returned (wich it was last wednesday) they will let me know within 21 of day what is happening. and as for the stock level error, it seems to be happening alot, so we can assume its an error but i have other ideas, there seems to be more and more cases of microland popping up every day. since thursday 2 more have wrote in the pc reveiw forum. this is a real shame.