Ollieole.. It would appear as though Microland have a number of customer service disputes going on at the moment, according to other media reports. Not actually knowing the size of the company, and its daily business turnover, I could perhaps make some personal assumptions as to this companies responses.But it would be pure conjecture on my part, as it would on anyone elses.
carolyne.. Take the FE's suggestion up, and send that letter pronto. I have followed your 'many' posts on this subject, and I still cannot understand why your credit card company have not offered more advice and assistance, in fact you mention in this post that your credit card company want to charge you extra for a service, which should be in as much interest to them as well as to yourself.Under the credit consumer act, they are equally responsible in sorting out this problem. Going a little further, have you not made contact with a named person at your local trading standards department or law centre. If not, then I would suggest that you make contact, as these people could make your life a little easier.