PLEASE CONFIRM WITH THE RELEVANT PROFESSIONAL ADVISORS BEFORE ACTING ON WHAT FOLLOWS WHICH IS JUST MY UNDERSTANDING OF THE CURRENT POSITION IN THE UK
There are three pieces of legislation relevant :-
(a) Distance Selling Regulations, this allows you to send goods back and obtain a refund for any reason within seven working days of delivery. The firm are allowed to charge for collection.
(b) Sale of Goods Act, this allows you to obtain a full refund if goods are not “fit for purpose”.
(c) Consumer Credit Act, this means, if the firm is disreputable and wrongly refuse to refund you, your credit card company may refund you and then they will recover the money from the firm.
2. Trading Standards.
Mesh are in the London Borough of Brent click here close to the border with Barnet click here and the call centre for the London Boroughs Trading Standards is Consumer Direct London (CDL) on 08454 04 05 06 or 020 8359 2606, they will be able to :-
(a) Give you a quick explanation of the above three pieces of legislation and send you plain english pamphlets for reference.
(b) Send you letter templates to assist in having your problem rectified or obtaining a refund.
(c) Record your complaint to add to others already on file.
(d) Give you advice on how to proceed with your particular problem.
(e) Possibly arrange for Brent Trading Standards to take up your particular problem with Mesh.
(f) Further info click here and click here
3. Credit Card Company.
(a) Let them know as soon as possible that you have a problem, although they are only really interested when you have asked for a refund.
(b) Provide them with evidence you have returned the goods.
(c) The firm are allowed 30 days after the return of the goods to refund your money, if they do not and do not dispute your entitlement to a refund then on Day 31 your Credit Card Company should refund you.
(d) If the firm does dispute your entitlement to a refund, then they have a further 45 days to prove why you are not entitled to a refund.
(e) It helps a lot if you have a good Credit Card Company, one which genuinely adheres to the principle of behaving ethically and fairly, like The Cooperative Bank.
4. County Court.
If all else fails you may have to use the Small Claims Procedure.
(a) You can find your local County Court from here click here
(b) They will give you straightforward advice on procedure and send you a plain english pamphlet.
(c) You do not need to employ a solicitor.
(a) Keep a diary of exactly what happens and when.
(b) Keep details of the agreed system specification, the order, all phone conversations, emails and letters.
(c) Send all important letters by Recorded Delivery.
(d) Consider tape recording all important phone conversations and inform the other party you are doing so.
A Mesh Computer isn’t just for Christmas, it’s for Life ……. you may never get a refund !!!!!!!!!