my cousin on my recommendation bought a pc from them just before xmas the flat screen monitor has a pixel out the colour is green i told her to ring mesh to see were she stands they said basically that 7 has to be out to get a replacement is this the case or could she demand a replacement any help will be grateful thankyou
She will have very little hope of getting a replacement. TFT screens are normally sold as Class 2 which, as you have found, means they can have a number of "dead" or "stuck" pixles before they will be classed as faulty. Class 1 monitors should be 100% functioning but for that you pay a lot more.
As 961 suggests some people have foud that a very gentle massage of the affected area can resolve the problem. Soft cotton wool buds are a suggested tool for this.
Unfortunately what Sir Radfordin advises is correct.
Different manufacturers however have differing levels of tolerance before they choose to replace the screens. e.g. some will replace a screen with more than 1 dead pixel as opposed to the full 5/7 that others do.
The best thing to do if 961's advice doesn't work (and it really does work, sometimes) is to try contacting the manufacturer and requesting that they replace the screen. I beleive it was NEC who were replacing the screens with just a single pixel at one point last year.
It is all very well for manufacturers to say there has to be seven dead pixels before they will do anything but if I had forked out a goodly sum I would not be happy with even one. The manufacturers are not the ones having to sit in front of it for hours on end.
It is for this reason it is best to buy these products from shops where you can either look at it before you buy or get a verbal undertaking they will change it if there is a problem.