lost order

  howard60 21:58 23 Oct 2003

does anyone know how to get dabs to resend an order? Parcelforce have admitted they have lost my parcel due for delivery 20-10-03 but dabs do not have anywhere on their site to ask for a resend. As far as they are concerned the order is complete. I have sent 2 e-mails but have not had an answer.

  Stuartli 13:50 24 Oct 2003

Or e-mail the big boss at [email protected]..:-)

Let's him know too how useless his company can be at after sales service - not that I think he isn't well aware anyway.

  howard60 14:10 24 Oct 2003

I tried the phone but you get a recorded message telling you to use the e-mail system. I have now had a reply and they will be looking into it. Thanks for you help.

  spuds 00:25 25 Oct 2003

Keep all copies of your correspondence, should you need to return the goods under the Distance Selling Act.

I should keep your finger on this one. Dabs may want to make an insurance claim via Parcelforce,before they send out new goods, which could result in long delays

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