Looking for a new ISP ?

  Tenner 18:33 17 Nov 2003

Several months ago, I was caught up in the breathe fiasco and a member suggested click here if I was searching for a new ISP. Eventually, I found firenet.uk.net and would say I have been very pleased with the set up, so far - although there have been some niggles.

Whilst I wouldn't claim that they are the best - I'll leave that to others more adept at valuation - I would say that it is refreshing to see an ISP include certain clauses in a ( Mission Statement?) release click here

These include :
Telephone support: All support calls will be answered within three rings and no automated answer system. All support staff are based in the UK.

and :
Firenet have now incorporated a compensatory scheme for any customer of Firenet, this will be standard procedure from December 2003.

Quite refreshing, really.

Usual disclaimer - no connection other than as a customer


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