Very reassuring news.
I've just bought a Logitech Quickcam.
It's nice to think I will receive this kind of service if required.
I've just had the same good service from Acronis.
They sent me the ISO file drivers for my newly built SATA drive based computer.
The saved image could not be restored.
Now the system is working perfectly.
They were very quick to respond too.
(Acronis True Image Home 11. build 8.101).