Lexmark X75 1 year warranty - quick question

  Shanks69 22:23 05 Feb 2004
Locked

Do I report the fault to the supplier, Asda, or to Lexmark ?

If Lexmark does anyone hav a link for the correct site ?

Ta very much

  BRYNIT 22:49 05 Feb 2004

click here This is lexmarks web site and should answer all questions.

  spuds 23:37 05 Feb 2004

Via the Sales Of Goods Act, your first port of call should be Asda, if that is where you purchased the machine from, within the last twelve months. Asda have in some cases their own guarantees and money refund schemes. Getting technical information from Lexmark, can be a hit and miss affair. If you ask by email, you may get a sensible reasonably prompt reply,then on the other hand you may not.I had a problem with a Lexmark X5150,and their replies were both helpfull and totally irrelevant in some parts.In the end I found the PCA helproom forum the better bet for advice.

  anchor 08:38 06 Feb 2004

Spuds is correct, the responsibility lies firmly with Asda.

However sometimes, as in the case of Epson, it is quicker to contact the manufacturer direct.

I have no idea if this would apply to Lexmark. You could phone them on
0870 7337100 -
Monday to Friday - 09:00 - 17:30

and ask the procedure.

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