Lenovo repair costs unfairly high

  Cam42 19:10 25 Oct 2019

Hi there, just hoping for some wisdom regarding Lenovo repair costs/consumer rights. Bought a Chromebook last year, then last week updated the OS - then it died immediately afterwards. Sent it for repair and now they are wanting just short of a £100 to fix a SOFTWARE problem they sent! Convenient it dies after the year's warranty passes!

  wee eddie 23:37 25 Oct 2019

Can you describe its death and the timescale involved?

  BRYNIT 14:31 26 Oct 2019

If it's just a software problem you could download and create a chrome recovery drive. All you need is a Computer with google chrome browser go to CLICK HERE add Chromebook recovery utility to google chrome. Follow instructions on creating recovery USB CLICK HERE

  Forum Editor 12:29 27 Oct 2019

Were you told what the software problem was - are you sure it is related to the OS update?

If you know what the cause of the problem was, you can almost certainly fix it yourself - it will not be hardware related.

  CamilaSaunders 06:55 31 Oct 2019

According to me, You should try Chromebook recovery. Apart from this you should also check whether it is an OS update problem.

  mrgrumpy 16:49 03 Nov 2019

This is not the first time instances like this have been reported and the problem is PROVING that their update broke something.

What is Markdown?

Markdown lets you add more formatting to your post. Simply type in your post and it will display as written.

If you wish to add bold or italic characters, add a hyperlink to another website, a heading or a horizontal line, simply use the relevent icons above the text input field.

A preview of your post will appear in the grey box below. If you make a change and you're not happy, simply press the back arrow icon to undo.

Post a Reply


Elsewhere on IDG sites

Best TV streaming services: Netflix vs Amazon Prime vs Disney+ and more

The art projects making this 2019 General Election more bearable

Best Apple tech gifts for Christmas 2019

R├ępondez au sondage Tech Advisor 2019 et gagnez un Galaxy Note 10