This is not strictly a computer related problem but hopefully somebody here can offer some assistance...
A colleague of mine purchased some computer equipment in November using a Visa Electron Card. The card was accepted (as there was plenty of money in the account) and the goods supplied. Thinking no more of it she carried on as normal. This morning she received a letter from her bank stating that she had been charged £25 for being overdrawn without authorisation. Upon checking her statement online it seems that the payment for the purchase made in Nov was made this morning.
Obviously she checked back to Novembers transactions to discover that the payment was not made at the time.
The problem I see with this, is that the bank explained to her that when her card is used the amount is taken from her account immediately, and then handed over to the shop when they produce the receipt.
Should this just be put down to experience, and provide a valuable lesson about thoroughly checking your bank statements or is there any action that can be taken (at least to recover the £25 charge)?
I thank you all for any advice given.