Medion/Tevion service is as good as you can get, my keyboard stopped working, I called the service who put me through the loop even although I was mvps, mce, a+ certified, cisco, and worked in the industry for 16 years and sometimes a bit of an arrogant sod. I felt a bit stupid when it started to work, then the service guy said I would be better with a replacement which was here in two days.
I have and use a number of Medion badged products, and fair dues they are very good.
But I would like to offer a word of warning, never buy a Medion product that as been a display model in a store or showroom. I bought a Medion branded monitor from Staples as an urgency, last model in stock at the time. Medion agreed to register the monitor and provide the warranty extension, and two days later, notified me that their warranty was void due to the monitor being second user.Took quite a bit of unnecessary phone calls and letter writing, before I regained a warranty cover provided not by Medion but by Staples.
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