I received this email when i made a purchase

  finerty 20:36 01 Oct 2012

Checkout Compliance [email protected]

Google Checkout was unable to verify the account information you provided during the sign-up process. As a result, your account has been temporarily suspended. Until we receive and verify the requested documents, you will not be able to place orders. Please complete the form below to verify your information.

Collect all of the following documents:
    A bank statement or utility bill that includes your billing address
    Your driver's license or passport information page

Scan or copy each document, making sure the copies are clear and legible.
Submit the documents to Google using the form below. Alternatively, you may fax the information to 650 963 3342, or +1 650 963 3342 if you're outside the United States.

We'll contact you by email once we've received and verified your information.

  Nontek 21:15 01 Oct 2012

I think this is a total SCAM ... just Google this and you will find pages and pages of questions all identical to yours, but no one seems to have any positive answer or feedback!

My advice is, do not click on any links or attempt to send any such detail.

  Forum Editor 16:05 02 Oct 2012


It's not a total scam. Google has to comply with the European legislation on money laundering and credit card fraud. This requires all online merchants to verify the identity of anyone who collects payments via their Merchant account system. The same verification system is now being migrated to buyers who use the Google wallet facility, and I assume that this is what finerty was using.

Buyers will now also be required to identify themselves properly, or the facility will not be available to them.

  Nontek 20:07 02 Oct 2012


I was erring on the side of caution ... but can you explain why it appears to be proving so difficult for those affected, to be able to get a proper answer from those in authority, without seemingly so much hassle. Why are questions not apparently being answered?

I am not personally affected - just commenting in an effort to assist the OP.

  morddwyd 20:42 02 Oct 2012

Making on line credit card purchases is one thing, but that is a complete DIY identity theft kit!

There is no way I would pass that sort of information other than face to face with a human.

  G-telware 07:31 03 Oct 2012

Thanks for further information, Got so much information related to this post.

  Forum Editor 11:31 03 Oct 2012

In fairness to Google, this isn't something they can opt out of. Any business that is involved in handling third-party money transactions via the internet is obliged to comply with UK and European legislation for the prevention and detection of money laundering. This can involve asking an individual to provide identity details, and unless you comply with the request you may find that your use of the transaction service is denied.

You can obviously choose to opt out of the transaction if you're not prepared to comply, and it goes without saying that it's up to you to satisfy yourself that your personal information is transmitted securely, and to a known recipient.

Money laundering via the internet is a concern, and it has increased - there were over a quarter of a million reports on customers from UK banks last year. Banks are obliged to notify the authorities if they suspect a customer is evading tax, or laundering the proceeds of crime via an account (as are accountants,solicitors, and financial advisers). It's an offence for them to notify the customer that they're submitting a report.

  Nontek 12:37 03 Oct 2012


But you still have not answered my question - from what I have seen after Googleing the subject, people who are involved do not appear to be getting any answers to their questions, can you, or perhaps even Google, explain why no proper response to all those people? - non-response itself, making it appear to be a scam!

  Forum Editor 14:45 03 Oct 2012


"people who are involved do not appear to be getting any answers to their questions"

How would I know why these people can't get answers? Google checkout is - like any other transaction handling business - regulated in this country by the FSA

That means they must comply with UK and EU money laundering regulations

It's not that difficult to find answers if you go looking.

  Nontek 15:33 03 Oct 2012


I have read most of both of your links, can't say that makes me much the wiser. Just glad I am not personally involved with the system.

Thanks anyway.

  Forum Editor 16:50 03 Oct 2012

You're welcome.

I admit that it's all quite confusing, but in essence the law states that any institution or commercial concern which handles money on behalf of other people must be able to demonstrate that it has verified the source and destination.

Nowadays if you walk into your bank and plonk £20,000 on the counter to be paid into your account you will almost certainly be asked to declare the source of the money.

If you start an online business, and use a third-party payment processor you will be asked to verify your bank account before any funds will be transferred to you. This usually means the company pays a small amount into the account, and you have to confirm receipt and declare the amount. Any suspiciously large amounts arriving for onward transmission may be reported to the authorities without your knowledge. That may trigger HMRC to inspect your next tax return very carefully.

The system is constantly being tweaked and tuned - governments are determined to get to grips with money laundering and tax evasion.

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