I received a call from the company a5 a very timely time (no pun intended) - my Tiny 19 inch screen had recently given up and had been repaired. I was therefore rather sensitive about the on-site warranty I had parted weith hard-earned for about three years ago. The caller was polite, informative, gave me a reasonable story - that was OK. He also expected me to buy a new printer on the spur of the moment during that call, and the offer (can't recall it now) was fairly attractive. I had spare cartiridges for my current printer so it was not a good time, so I didn't take the bait. It was a helpful but sales oriented call. At another time it might have been annoying.